Gorgias Review: How to Make Money as an Affiliate

Disclosure: some links in this post are affiliate links. If you buy through them, I may earn a commission at no extra cost to you.

What Is Gorgias?

Gorgias is a customer support helpdesk built for ecommerce stores, especially stores on Shopify. It pulls all your customer messages into one inbox, right next to the customer's order history.

Think of it as a support desk that already knows what the customer bought. When someone emails "Where's my order?", your team can see the order, edit it, refund it, or cancel it without leaving the ticket.

Here's the simple version of what you get:

• One inbox for email, live chat, SMS, Facebook, Instagram, and WhatsApp
• Order details and customer history inside every ticket
• Order edits, refunds, and cancellations from the helpdesk
• An AI Agent that answers common questions about orders, shipping, and returns
• An AI Shopping Assistant that answers product questions and recommends products
• Rules, macros, and auto-tagging for repetitive tickets
• Voice and SMS as optional add-ons
• Integrations with Shopify, BigCommerce, Magento, WooCommerce, and apps like Klaviyo, Recharge, and Loop Returns

Gorgias says more than 17,000 brands use it. For a busy online store, every "where's my package?" email costs time. That's the problem Gorgias solves, and it's why it sells.

How Does Gorgias Work?

Gorgias connects to your store and your support channels. Every message becomes a ticket in one shared inbox. Simple questions can be handled by the AI Agent, and the rest go to your team with the full context already there.

For Users

1. Sign up and connect your store (Shopify is the most common).
2. Connect your channels, like your support email, live chat, and social accounts.
3. Set up rules and macros so common tickets get tagged, routed, or answered fast.
4. Turn on the AI Agent for questions about orders, shipping, and returns, if you want it.
5. Work tickets from one inbox, with order actions right inside each conversation.

For Affiliates

1. Apply to the Gorgias partner program and choose "Affiliate Partner" as your partner type.
2. Get your referral link or referral details once you're approved.
3. Send readers to Gorgias from reviews, comparisons, tutorials, or your email list.
4. Earn a revenue share for each new customer you bring in.

You don't need to set up anyone's helpdesk. You just point store owners to a tool that saves them time.

Gorgias Pricing

Gorgias prices by the number of tickets you handle each month, not by how many people are on your team (except the Starter plan, which caps agents). Paying yearly saves about 17% on the bigger plans.

If you go over your ticket limit, you pay extra. On Starter it's $0.40 per extra ticket. On Basic it's $40 per extra 100 tickets, and on Pro and Advanced it's $36 per extra 100.

The AI Agent is available on every plan, and Gorgias says you only pay when it actually resolves a conversation. Voice and SMS cost extra, based on how much you use them. Larger brands can talk to sales about an enterprise setup.

The Shopify App Store listing shows a 7-day Gorgias free trial. That gives a store owner a full week to see if it fits before paying.

Always check Gorgias's pricing page for current numbers. Plans and AI pricing change.

Who Should Use Gorgias?

Users

Gorgias is a good fit if you:

• Run a Shopify store (or BigCommerce, Magento, or WooCommerce) that gets a steady flow of customer questions
• Answer the same order, shipping, and return questions over and over
• Have a small support team that's juggling email, chat, and social DMs
• Want to see how much revenue your support team helps bring in

Affiliates

It's a good fit if you:

• Write about Shopify, ecommerce, or running an online store
• Have an audience of store owners, DTC brands, or ecommerce agencies
• Want to promote a tool store owners use every single day

Pros and Cons of Gorgias

Pros

• Built for ecommerce, so order actions live right inside each ticket
• All your support channels in one inbox
• Paid plans from Basic up don't charge per agent, so growing your team doesn't raise the price
• AI Agent is billed only when it resolves a conversation
• Deep Shopify integration and a big app ecosystem
• 7-day free trial

Cons

• Ticket-based pricing can climb fast for busy stores, and overage fees add up
• There's a big price jump from Basic ($60) to Pro ($360)
• Voice, SMS, and AI resolutions all cost extra on top of your plan
• It's made for ecommerce. If you don't sell products online, a general helpdesk may fit better.
• Reviews on the Shopify App Store are mostly positive (4.3 out of 5), but about 10% are one-star, so it's not for everyone
• For affiliates, Gorgias doesn't publish its commission rate, so you won't know the exact numbers until you apply

Gorgias vs Alternatives

Here's the short answer. If your reader runs an online store and most of their tickets are about orders, Gorgias is built for exactly that job. The others are broader tools.

Writing for Shopify store owners? Gorgias pairs well with other store apps. My ReferralCandy review and my UpPromote review cover two tools that help stores grow through referrals and affiliates.

And if your readers get a lot of Instagram DMs, my ManyChat review covers a tool for automating those conversations.

How to Make Money with Gorgias as an Affiliate

Gorgias has a partner program, and "Affiliate Partner" is one of the partner types you can pick when you apply.

The Commission

Gorgias says partners get an "industry leading revenue share" for each new customer they bring in. It doesn't publish the percentage, how long it lasts, or the payout terms on its site.

So here's my honest advice. Apply, and get the exact numbers from Gorgias before you build a lot of content around it.

A few other details:

• You apply through the Gorgias partner program page and choose "Affiliate Partner"
• Gorgias's partner portal appears to run on PartnerStack
• Partners also get training, a partner manager, and marketing support
• The program is aimed at people who serve ecommerce brands, so an ecommerce audience helps

Why bother if the rate isn't public? Because the plans aren't cheap. A store on the Pro plan pays $360 a month. Even a modest revenue share on customers like that can add up.

Content Angles That Work

1. Tutorials. "How to set up customer support for a Shopify store" is a real problem new store owners search for. Walk them through it with Gorgias.

2. Comparisons. Store owners shopping for a helpdesk compare. Write Gorgias vs Zendesk, or Gorgias vs Freshdesk. Those readers are close to buying.

3. Use-case posts. "How to cut down on 'where's my order?' emails" or "customer support for fashion brands." Show how Gorgias fits that one problem.

Keyword Ideas

• Gorgias review
• Gorgias pricing
• Gorgias alternatives
• Best helpdesk for Shopify
• Shopify customer service app
• Ecommerce customer support software

Comparison and "best of" posts tend to convert well, because the reader is already deciding.

Common Questions About Gorgias

What is Gorgias used for?
It's a customer support helpdesk for online stores. It puts email, chat, SMS, and social messages in one inbox, with order details next to every ticket.

Does Gorgias only work with Shopify?
No. Shopify is its main focus, but it also works with BigCommerce, Magento, and WooCommerce.

How much does Gorgias cost?
Plans start at $10 a month for 50 tickets. Basic is $60, Pro is $360, and Advanced is $900 a month, with savings for paying yearly on those plans. Check their pricing page for the latest.

Does Gorgias have a free trial?
Yes. The Shopify App Store listing shows a 7-day free trial.

How much do Gorgias affiliates earn?
Gorgias offers a revenue share for each new customer you refer, but it doesn't publish the rate. You'll get the details after you apply.

Final Thoughts

Gorgias does one job, and it does it well. It helps online stores answer customers faster, with the order details right there.

Is it perfect? No. Ticket-based pricing gets expensive for busy stores, and the extras add up. And as an affiliate, you'll have to apply before you know the exact commission.

But if your audience runs Shopify stores, it's an easy tool to recommend. Support is something every store needs, every single day.

Try Gorgias free here.

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